Associate Banker

BMO•Albuquerque, NM

20d•$41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects, identifies customer needs, and provides guidance on financial solutions that are in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to deliver a strong customer experience and achieve business objectives. It is part time, scheduled for 20 hours per week; work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts. The Associate Banker welcomes customers, guides them through branch services and digital or self-service options, supports transaction needs, and conducts needs-based conversations about personal banking, credit cards, and investment advice. The role contributes to branch business results, customer experience improvements, operational activities, and risk and compliance obligations. Additional work or accountabilities may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience is desirable.
Some experience in a consultative customer service or sales role.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For Canada roles, registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

Basic knowledge of specialized sales and business banking solutions for referral to specialists.

Responsibilities

Collaborate with BMO partners to identify referral opportunities and expand customers’ relationships beyond personal banking.
Welcome and guide customers in the branch lobby, offering advice on digital and self-service banking options.
Conduct customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
Meet customers’ transaction-based needs with seamless execution.
Review customer profiles and discuss needs, everyday banking plans, and credit card needs to identify opportunities.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of branch and market teams.
Use customer conversations to understand banking and credit card needs and integrate relevant promotions and programs into advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to make customer experiences personal and contribute to ongoing customer experience improvements.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Keep current with financial services developments, legal and regulatory requirements, ethical standards, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns that may be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Complete diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as needed.
Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.