Associate Banker

BMO • Los Angeles, CA

2d • $45,000 - $75,000 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions that are in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners across channels to create a positive customer experience and support business objectives. This is a part-time position scheduled for 20 hours per week. The employee may work at multiple branches or through various channels, and the schedule may vary from week to week in days, hours, and shifts.

The role welcomes and guides customers in the branch lobby, helps them use digital and self-service options, conducts conversations about banking services, and meets transaction needs. It reviews customer profiles, explores personal banking and credit card needs, recommends appropriate solutions, and identifies referrals to specialists and other BMO partners. It also supports branch operations and contributes to business results and continuous improvement of the customer experience.

The Associate Banker follows risk and compliance policies, safeguards customer assets and privacy, maintains knowledge of banking products and the financial services marketplace, and complies with applicable legal, regulatory, and ethical requirements. The role identifies and reports suspicious activity that may be related to money laundering, applies BMO’s Risk Management Framework, and makes sound, risk-informed decisions within approved policies and risk appetite. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results-focused, with the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organizational skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada only, registration to sell investment products must be completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service and personalized advice to BMO customers and prospects based on their financial needs.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
• Conduct conversations about banking services and recommend alternative banking channels, personal banking solutions, and investment advice as appropriate.
• Meet customer transaction needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support branch operations, including inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Use creative approaches to make customer experiences personal and contribute to ongoing customer-experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, the legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as required.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed