Associate Banker

BMO • West Allis, WI

15d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and offering guidance on financial solutions that are in their best interests. The role collaborates with branch colleagues and BMO partners to support customer relationships, referrals, branch business results, and a positive customer experience. It welcomes customers in the branch lobby, helps them use digital and self-service options, discusses banking services, and meets transaction-based needs.

The Associate Banker reviews customer profiles and conducts needs-based conversations about everyday banking, credit cards, and relevant promotions. The position also supports branch operations, maintains accurate work information, follows risk and compliance requirements, and keeps current with personal banking products, industry practices, and relevant regulations. Work may take place at multiple branches or through various channels, and schedules may vary from week to week.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions for referrals to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For Canada: Registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service and provide advice and guidance on financial solutions suited to customers' needs.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
• Discuss banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet customers' transaction-based needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative approaches to personalize customer experiences and contribute to ongoing customer experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers' best interests.
• Stay current with the financial services marketplace, legal and regulatory environment, and personal banking products, practices, and trends.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and protect the Bank's assets.
• Analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework, Risk Culture, and approved Risk Appetite when making decisions and carrying out the role.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed