Associate Banker

Bank of Montreal•Baldwin Park, CA

10d•$45,000 - $75,000•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by understanding their needs and offering advice and guidance about suitable financial solutions. The role works collaboratively with branch colleagues and BMO partners to create a strong customer experience, meet business objectives, and identify opportunities to grow customers’ relationships with the bank. The Associate Banker welcomes customers in the branch, guides them toward appropriate digital and self-service options, provides personal banking and investment guidance, and completes transaction needs seamlessly. The role supports branch results and operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. It also follows risk and compliance procedures, safeguards customer assets and privacy, maintains current knowledge of banking products and the financial services environment, and identifies suspicious activity. Work may take place at multiple branches or through different channels according to market needs; schedules may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referral to specialists.
Strong commitment to helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with confidence to approach customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome and guide customers in the branch lobby, discussing banking services and available digital and self-service options.
Identify customer needs and provide advice on personal banking, investment, everyday banking, and credit card solutions.
Complete customer transactions accurately and seamlessly.
Review customer profiles and conduct needs-based conversations to identify opportunities and address customer needs.
Collaborate with branch colleagues and BMO partners, including identifying referrals that can broaden customers’ relationships with BMO.
Contribute to branch business results and the customer experience, and help improve the overall experience.
Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and branch opening and closing.
Organize work information to ensure accuracy and completeness, and find creative ways to make customer experiences personal.
Follow risk and compliance processes and policies, safeguard customer assets and privacy, and act in customers’ best interests.
Keep current with personal banking products, practices, trends, the financial services marketplace, and the legal and regulatory environment.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect bank assets and comply with applicable legal, regulatory, ethical, and policy requirements.
Analyze issues, determine next steps, and escalate matters as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite.