Associate Banker

BMO • Albuquerque, NM

20d • $41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing guidance on appropriate financial solutions. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, meet business objectives, and identify opportunities to expand customer relationships.

The position welcomes and guides customers in the branch lobby, promotes digital and self-service options, conducts conversations about banking services, and meets transaction-based needs. It reviews customer profiles, discusses everyday banking and credit card needs, and incorporates relevant products, services, and promotions into customer conversations. The Associate Banker also supports branch operations, contributes to business results and ongoing customer-experience improvements, and may work at multiple branches or through different channels according to market needs. Schedules may vary from week to week.

The role follows risk and compliance policies, protects customer privacy and bank assets, maintains knowledge of banking products and the financial services regulatory environment, and identifies and reports suspicious activity. It completes diverse tasks within established limits, analyzes issues, and escalates them as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• Canada only: registration to sell investment products completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain digital and self-service options.
• Conduct conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Execute customer transactions seamlessly.
• Review customer profiles and discuss needs related to everyday banking plans and credit cards.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
• Maintain awareness of the financial services marketplace and legal and regulatory environment, and uphold industry ethical requirements.
• Maintain current knowledge of personal banking products, practices, and trends and incorporate it into customer conversations.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, and applicable laws and regulations.
• Analyze issues, determine next steps, and escalate as required.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed