Associate Banker

BMO • Superior, WI

25d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice about financial solutions in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience and achieve business objectives. It welcomes and guides customers in the branch lobby, discusses banking services and digital or self-serve options, meets transaction needs, and identifies opportunities to deepen customer relationships through personal banking, credit card, and investment advice.

The Associate Banker also supports branch operations, contributes to business results and ongoing customer experience improvements, and may work at multiple branches or through different channels according to market needs. Schedules may vary in days, hours, and shifts. The role follows risk, compliance, legal, and regulatory requirements; protects customer privacy and bank assets; and maintains current knowledge of financial products, practices, and trends.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
• Basic specialized knowledge and basic knowledge of specialized sales and business banking solutions for referral to specialists.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.
• For Canada only: registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects, identify their needs, and provide advice and guidance on suitable financial solutions.
• Collaborate with BMO partners to identify referral opportunities that grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby and explain relevant digital and self-service banking options.
• Discuss banking services and recommend alternative banking channels while providing personal banking and investment advice.
• Meet customers’ transaction-based needs with seamless execution.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory environment, and industry ethics requirements.
• Maintain current knowledge of personal banking products, practices, and trends.
• Identify and report suspicious activity patterns potentially related to money laundering.
• Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
• Complete complex and diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as needed.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, and laws.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed