Associate Banker

BMO • Oconomowoc, WI

1d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions that are in their best interests. Working collaboratively within the branch and with BMO partners, the role supports a positive customer experience and branch business objectives. The Associate Banker welcomes customers, guides them to appropriate digital and self-service options, conducts needs-based conversations about personal banking and investment services, and meets transaction needs. The role may involve working at multiple branches or through different channels, with a schedule that can vary by week in days, hours, and shifts.

The position also supports branch operations, customer referrals, and business results. It requires following risk and compliance policies, safeguarding customer assets and privacy, maintaining knowledge of banking products and relevant regulations, and identifying and reporting suspicious activity. Additional work or accountabilities may be assigned as needed.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles.
• Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• A commitment to helping customers and delivering a personal customer experience.
• Results orientation and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, with confidence to approach customers.
• Willingness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills and ability to build rapport and connections with customers.
• Listening, problem-solving, and adaptability to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada: registration to sell investment products must be completed or in progress, and if in progress must be completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Collaborate with BMO partners to identify referral opportunities that grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby, and advise them about digital and self-service banking options.
• Lead customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
• Execute customer transactions seamlessly.
• Review customer profiles and conduct needs-based conversations to identify opportunities and address everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities such as inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities.
• Work as a collaborative and versatile member of the branch and market team.
• Understand personal banking and credit card needs, and incorporate marketing promotions and programs into customer conversations.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to improving the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Stay current with the financial services marketplace, legal and regulatory environment, and applicable ethical requirements.
• Maintain current knowledge of personal banking products, practices, and trends and apply it in customer conversations.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable jurisdictional legal and regulatory requirements and protect the Bank’s assets.
• Complete diverse tasks within established rules and limits, analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions in line with the Bank’s Risk Culture, approved Risk Appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed