Associate Banker

BMO • Patterson, CA

14d • $41,500 - $60,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on suitable financial solutions. The role works collaboratively with branch colleagues and BMO partners to create a positive customer experience, meet business objectives, and identify opportunities to deepen customer relationships beyond personal banking. The Associate Banker welcomes and guides customers in the branch, discusses banking services and digital or self-service options, provides personal banking and investment guidance, and completes customer transactions seamlessly.

The role also supports branch operations, contributes to business results and customer experience improvements, and follows applicable risk, compliance, legal, and regulatory requirements. The position is part time, scheduled for 25 hours per week. Work may take place at multiple branches or through different channels, and the weekly schedule may vary in days, hours, and shifts based on market needs.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confident and experienced using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Results focus and ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with the courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Aptitude for listening, problem solving, and responding flexibly and creatively to new challenges.
• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada only, registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

• Deliver exceptional service to customers and prospects, identify their needs, and provide advice and guidance on appropriate financial solutions.
• Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
• Welcome and guide customers in the branch lobby, and advise them on digital and self-service banking options.
• Conduct customer conversations about banking services, recommend alternative channels, and provide personal banking and investment advice.
• Complete customer transactions seamlessly and address transaction-based needs.
• Review customer profiles and hold needs-based conversations to identify opportunities and address everyday banking plans and credit card needs.
• Contribute to branch business results and the customer experience.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing improvements in the overall customer experience.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Maintain current knowledge of the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Protect the Bank’s assets and comply with applicable regulatory, legal, ethical, and jurisdictional requirements.
• Analyze issues, determine next steps, and escalate as required.
• Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, and applicable laws and regulations.
• Perform broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• The company may offer performance-based incentives, discretionary bonuses, and other perks and rewards, depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed