Associate Banker

East West Bank•Alhambra, CA

21d

About The Position

East West Bank is hiring an Associate Banker to provide customers with a high-quality, high-touch, and high-tech relationship banking experience. The role supports customers’ day-to-day financial needs, recommends products that fit their needs, connects them with specialists in Wealth Management, Mortgage, and Commercial teams, and introduces them to the bank’s technology products. The bank provides ongoing training to build business knowledge, digital acumen, and customer relationships.

Requirements

High school diploma or GED required.
One year of recent customer service and cash handling experience.
Ability to learn products, services, and procedures quickly and accurately.
Strong customer service skills.
Strong attention to detail and time management skills.
Proficiency in Microsoft Word and Excel.
Flexibility to work weekends when needed.
Legal authorization to work in the United States; visa sponsorship is not offered.

Nice To Haves

Bachelor’s degree highly preferred.
One year of previous teller or new account experience in a banking institution preferred.

Responsibilities

Provide customer service and assist with financial transactions, including cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Document large deposits using Currency Transaction Reports.
Identify fraudulent activity to help prevent potential losses to the bank.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory and banking requirements.
Maintain relationships with existing customers and cultivate new customer relationships.
Cross-sell and refer customers to appropriate bank products, including depository products, wealth management, and mortgage services.
Use digital resources and technologies to optimize customers’ digital banking experience.
Educate customers on conducting banking transactions online, through the mobile app, and via self-service portals.
Learn and adapt to new processes and technology platforms.
Perform other duties as assigned.