Associate Banker

BMO•Bloomington, MN

25d•$41,500 - $60,500•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions. The role supports customers in the branch lobby, helps them use digital and self-service banking options, conducts conversations about banking services, and meets transaction-based needs. The Associate Banker collaborates with branch colleagues and BMO partners to identify referral opportunities and contribute to business results and the overall customer experience. The position also supports branch operations, follows risk and compliance processes, protects customer privacy and bank assets, and keeps current on personal banking products, financial services trends, and applicable legal and regulatory requirements. Work may take place at multiple branches or through different channels, with weekly schedules that may vary in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions for referral to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and must be completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome and guide customers in the branch lobby, offering advice on digital and self-service banking options.
Conduct conversations about banking services and recommend alternative channels, personal banking options, and investment advice.
Complete customer transactions seamlessly and discuss everyday banking plans and credit card needs.
Review customer profiles, identify customer needs, and recognize opportunities to grow customer relationships, including referrals to BMO partners and specialists.
Integrate relevant marketing promotions and programs into customer conversations to provide strategic advice.
Contribute to branch business results and the customer experience through collaborative teamwork.
Support branch operations, including inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and find creative ways to personalize and improve the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Stay current on financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns that may be related to money laundering.
Protect the Bank’s assets and comply with applicable regulatory, legal, and ethical requirements.
Analyze issues, determine next steps, escalate as needed, and make risk-informed decisions within approved policies and risk appetite.
Work across multiple branches or channels as market needs require.