Associate Banker

Bank of Montreal•Kenosha, WI

14d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on suitable financial solutions. Working collaboratively with branch colleagues and other BMO partners, the role supports a positive customer experience and branch business objectives, including identifying referral opportunities that can deepen customers’ relationships with BMO. The Associate Banker welcomes and guides customers in the branch, helps them use digital and self-service options, and discusses available banking services, personal banking, and investment options. The role handles customer transactions, reviews customer profiles, and conducts needs-based conversations about everyday banking plans and credit cards. It also supports branch operations, such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. The position requires compliance with risk, privacy, legal, regulatory, and ethical requirements, including identifying and reporting suspicious activity that may be related to money laundering. The Associate Banker keeps current on personal banking products and practices and contributes to improving the customer experience. Work may take place at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Commitment to helping customers and delivering a personal customer experience.
Ability to thrive in a consultative sales and team-based environment and focus on results.
Resourcefulness and initiative, with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For Canada: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects and provide advice based on their financial needs.
Welcome and guide customers in the branch lobby, including advising them about digital and self-service banking options.
Conduct customer conversations about banking services and recommend alternative banking channels, personal banking, and investment advice.
Complete customer transactions seamlessly and review customer profiles to identify opportunities and address everyday banking and credit card needs.
Collaborate with branch colleagues and BMO partners to identify referrals and grow customer relationships.
Support branch business results and contribute to the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness, and seek creative ways to personalize and improve the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Maintain knowledge of the financial services marketplace, legal and regulatory environment, and personal banking products and practices.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable regulatory, legal, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions in line with the Bank’s Risk Culture, Risk Appetite, policies, laws, and regulations.