Associate Banker

Bank of Montreal•Los Lunas, NM

3d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions that serve their interests. The role collaborates with branch colleagues and BMO partners to create a strong customer experience, meet business objectives, and identify opportunities to expand customer relationships beyond personal banking. As a lobby leader, the Associate Banker welcomes and guides customers, discusses banking services and digital or self-service options, and provides personal banking and investment guidance. The role completes customer transactions, reviews customer profiles, discusses everyday banking and credit card needs, and incorporates relevant products, promotions, and programs into customer conversations. It also supports branch operations and contributes to business results and continuous improvement of the customer experience. The position is part time, scheduled for 20 hours per week. The employee may work at multiple branches or through different channels, and the schedule may vary from week to week in days, hours, and shifts. The role follows risk and compliance processes, protects customer assets and privacy, identifies suspicious activity, and complies with applicable laws and regulations. BMO provides training, coaching, manager support, and opportunities to build skills and experience.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to make referrals to specialists.
A strong commitment to helping customers and delivering a personal customer experience.
Results focus and the ability to thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with the confidence to approach customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, and flexibility in responding creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: registration to sell investment products must be completed or in progress, and completed within 12 months where appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to customers and prospects by identifying needs and providing suitable financial advice and guidance.
Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
Conduct customer conversations about banking services and recommend appropriate banking channels and personal banking or investment options.
Complete customer transactions accurately and seamlessly.
Review customer profiles and discuss everyday banking plans, credit card needs, and potential opportunities.
Collaborate with branch colleagues and BMO partners to refer customers to relevant specialists and grow customer relationships.
Integrate marketing promotions and programs into customer conversations where appropriate.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek creative ways to improve the customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers' best interests.
Maintain knowledge of financial services, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious patterns of activity that may be related to money laundering.
Protect the bank's assets and make sound, risk-informed decisions in accordance with applicable policies, laws, regulations, and the Risk Management Framework.
Analyze issues, determine next steps, and escalate as needed; take on broader work or accountabilities as assigned.