Associate Banker

Bank of Montreal•HB Waunakee, WI

10d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions in their best interests. Working collaboratively within the branch and with BMO partners through various channels, the role supports business objectives and a positive customer experience. The Associate Banker welcomes customers, guides them to suitable digital and self-service options, conducts conversations about banking services, and provides personal banking and investment guidance. The role meets customers’ transaction needs, discusses everyday banking plans and credit card needs, and identifies opportunities to deepen customer relationships through referrals. The position also supports branch operations, including inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities. The Associate Banker follows risk and compliance policies, protects customer privacy and bank assets, maintains current knowledge of banking products and the financial services marketplace, and reports suspicious activity. Work may take place at multiple branches or through various channels, and schedules may vary from week to week in days, hours, and shifts. This is a part-time role, typically scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
For Canada: registration to sell investment products completed or in progress; if in progress, it must be completed within 12 months, as appropriate for the jurisdiction.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with the confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.

Responsibilities

Deliver exceptional customer service and provide advice and guidance on financial solutions suited to customers’ needs.
Welcome and guide customers in the branch lobby, explain digital and self-service options, and conduct conversations about banking services and alternative channels.
Meet customer transaction needs and discuss personal banking plans and credit card needs.
Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Contribute to branch business results and the customer experience through consultative conversations, marketing programs, and promotions.
Support branch operations, including inventory management, escalated service requests, customer application follow-ups, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek ways to improve the customer experience.
Follow risk and compliance processes and policies, protect customer assets and privacy, and comply with legal, regulatory, and ethical requirements.
Maintain current knowledge of personal banking products, practices, trends, and the broader financial services marketplace.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.