Associate Banker, 30 Hours, Crawfordsville, IN - Crawfordsville Main Branch

JPMorganChase • Crawfordsville, IN

3d

About The Position

As an Associate Banker at Chase, you will represent the brand and culture by combining hospitality, banking solutions, financial technology, and attentive service. You will contribute to branch success by delivering exceptional client experiences and building trusted relationships. You will share product knowledge and solutions to help clients achieve their financial goals.

The role includes welcoming clients, managing lobby traffic and appointments, providing account services and opening accounts, assisting clients with banking transactions and digital tools, and performing branch operations. Work must comply with applicable bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first, exceed expectations, and deliver attentive, friendly service.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand and help clients, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as part of a team to deliver seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and create a welcoming environment by providing attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including use of the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED