Associate Banker, 30 Hours, Mesa, AZ - Dana Park Village Branch

JPMorganChase • Mesa, AZ

5d • Onsite

About The Position

As an Associate Banker at Chase, you represent the brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create memorable client experiences. You contribute to branch success by building trusted client relationships, sharing product knowledge and solutions, and helping clients work toward their financial goals. The role includes client service, account servicing and maintenance, opening accounts, assisting with everyday banking and digital self-service options, and performing branch operations while following applicable policies and regulatory requirements.

Requirements

• Ability to deliver attentive, friendly service and create a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, understand client needs, and anticipate those needs.
• Ability to resolve client issues quickly and accurately with attention to detail.
• Ability to work collaboratively to deliver consistent, seamless service.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings.
• Service and maintain accounts and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including using the Chase Mobile App, Chase.com, and ATMs.
• Listen actively, ask thoughtful questions, demonstrate empathy, and share relevant product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED