Associate Banker, 30 Hours, South Portland, OR Area - Multiple Locations

JPMorgan Chase & Co. • Lake Oswego, OR

11d • Onsite

About The Position

As an Associate Banker at Chase, you represent the company’s brand and culture by creating welcoming, memorable experiences for clients. You combine attentive, friendly service with current banking solutions and financial technology to contribute to branch success and help clients pursue their financial goals.

The role involves welcoming clients, managing lobby traffic and appointments, servicing accounts, opening accounts, explaining banking products and services, and helping clients use Chase’s digital and self-service options. You also build relationships by listening to clients, understanding their needs, and working with branch colleagues to provide appropriate solutions. Branch operations may include managing cash devices while following bank policies, procedures, and regulatory requirements.

Requirements

• Ability to put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate their needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to elevate the client experience and deliver seamless service.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Welcome clients as they enter the branch and provide attentive, friendly service.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
• Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals and deliver seamless service.
• Perform branch operations, which may include managing the cash vault, ATM, or other cash devices, while adhering to bank policies and procedures.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED