Associate Banker

Bank of Montreal•Irvine, CA

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying needs and providing guidance on financial solutions that are in customers’ best interests. Working collaboratively with branch and market teams and BMO partners, the role supports a strong customer experience and contributes to business results. The position welcomes customers in the branch, guides them toward digital and self-service options, supports personal banking and investment conversations, completes customer transactions, and identifies opportunities to deepen customer relationships through referrals. The Associate Banker also supports branch operations and follows risk, compliance, privacy, and asset-protection requirements. The role may involve working at multiple branches or through different channels based on market needs; schedules may vary from week to week in days, hours, and shifts. This is a part-time position scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers.
Ability to thrive in a consultative sales and team-based environment, with a focus on results.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative response skills.
Basic specialized knowledge and basic knowledge of specialized sales and business banking solutions for referrals to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products completed or in progress, with completion required within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome and guide customers in the branch lobby, offering advice on digital and self-service banking options.
Conduct customer conversations about banking services and recommend appropriate banking channels and personal banking or investment advice.
Complete customer transaction needs accurately and seamlessly.
Review customer profiles and use needs-based conversations to identify opportunities and address everyday banking and credit card needs.
Collaborate with BMO partners to identify referrals that can grow customer relationships beyond personal banking.
Integrate marketing promotions and programs into customer conversations and provide strategic advice.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-ups, filing, and branch opening and closing activities.
Organize work information to ensure accuracy and completeness, and seek creative ways to make customer experiences personal.
Contribute to ongoing improvements in the overall customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Stay current on financial services, legal and regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to relate to money laundering.
Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy and approved risk appetite.
Take on broader work or accountabilities as assigned.