Associate Banker

BMO•Indianapolis, IN

15d•$41,500 - $54,500•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions in customers’ best interests. The role helps customers navigate branch and digital banking services, supports transaction-based needs, and conducts needs-based conversations about personal banking, credit cards, and investment advice. The Associate Banker collaborates with branch colleagues and BMO partners to provide a positive customer experience and contribute to branch business results. The role also supports branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. Associates may work at multiple branches or through different channels according to market needs, and their schedules may vary from week to week. They follow risk, compliance, privacy, legal, and regulatory requirements; protect bank assets; and stay current on banking products, practices, trends, and the financial services marketplace.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced use of social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passionate commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and confidence approaching customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada roles, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Welcome customers in the branch lobby and guide them toward appropriate banking services, digital tools, and self-service options.
Discuss banking services and recommend alternative banking channels, personal banking solutions, and investment advice.
Meet customers’ transaction-based needs with accurate and seamless execution.
Review customer profiles and conduct needs-based conversations about everyday banking plans, credit cards, and potential opportunities.
Collaborate with BMO partners to identify referrals that can grow customers’ relationships with the bank.
Integrate marketing promotions and programs into customer conversations to provide strategic advice.
Contribute to branch business results and the customer experience.
Support operational activities such as inventory management, escalated service requests, customer application follow-up, filing, and opening and closing activities.
Organize work information to ensure accuracy and completeness, and take initiative to make customer experiences personal and improve the overall experience.
Follow risk and compliance policies and processes, protect customer assets and privacy, and act in customers’ best interests.
Maintain current knowledge of the financial services marketplace, legal and regulatory requirements, and personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable regulatory, legal, and ethical requirements.
Analyze issues, determine next steps, and escalate matters as required.
Apply the Risk Management Framework and make sound, risk-informed decisions within the approved Risk Appetite.