Associate Banker

BMO•Los Angeles, CA

15d•$45,000 - $75,000

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on suitable financial solutions. The role works collaboratively with branch colleagues and BMO partners to provide a positive customer experience and achieve business objectives, including identifying referral opportunities that expand customers’ relationships with BMO beyond personal banking. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and available digital and self-service options, provides personal banking and investment guidance, and completes customer transactions. The position reviews customer profiles and conducts needs-based conversations about everyday banking and credit card needs, incorporating relevant promotions and programs. It also supports branch operations, contributes to business and customer-experience results, and helps improve the overall customer experience. The role follows risk and compliance policies, safeguards customer assets and privacy, stays current on financial services products and regulatory requirements, and identifies and reports suspicious activity. Work may take place at multiple branches or through various channels according to market needs; the schedule may vary by week in days, hours, and shifts. This is a part-time position scheduled for 20 hours per week.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and ability to respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
Canada only: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Identify customer needs and provide advice and guidance on financial solutions in customers’ best interests.
Collaborate with BMO partners to identify referrals that grow customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby and explain digital and self-service banking options.
Discuss banking services and recommend alternative channels, personal banking solutions, and investment advice.
Meet customers’ transaction-based needs with seamless execution.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support branch operations, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team.
Incorporate marketing promotions and programs into customer conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative approaches to personalize customer interactions and contribute to ongoing customer-experience improvements.
Follow risk and compliance processes and policies to safeguard customer assets, protect privacy, and act in customers’ best interests.
Stay current with the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as needed.
Apply the Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, and applicable laws and regulations.
Undertake broader work or accountabilities as assigned.