Associate Banker

Bank of Montreal•Albuquerque, NM

19d

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions that are in customers’ best interests. The role works collaboratively within the branch and with BMO partners across channels to create a positive customer experience and meet business objectives. It identifies referral opportunities to expand customer relationships beyond personal banking, welcomes and guides customers in the branch lobby, and helps them use digital and self-service banking options. The Associate Banker also conducts conversations about banking services, personal banking, investments, everyday banking plans, and credit card needs, and completes customer transactions seamlessly. The position contributes to branch results and customer experience while supporting operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities. The Associate Banker maintains accurate work information, seeks creative ways to personalize customer experiences, and contributes to ongoing improvements. The role may involve working at multiple branches or through different channels according to market needs, and the weekly schedule may vary in days, hours, and shifts. The Associate Banker follows risk and compliance policies, protects customer assets and privacy, maintains knowledge of the financial services marketplace and regulatory environment, and reports suspicious activity that may relate to money laundering. The position applies BMO’s Risk Management Framework and makes sound, risk-informed decisions consistent with business strategy, approved risk appetite, applicable policies, laws, and regulations. Additional duties may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales roles.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passion for helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the confidence to approach customers.
Ability to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative responses to new challenges.
Basic specialized knowledge, including knowledge of specialized sales and business banking solutions for referrals to specialists.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.
For roles in Canada, registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Identify customer needs and provide advice and guidance on appropriate financial solutions.
Collaborate with branch colleagues and BMO partners to deliver the customer experience and achieve business objectives.
Identify referral opportunities to grow customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby, including advising them on digital and self-service options.
Discuss banking services and recommend alternative channels, personal banking products, and investment advice as appropriate.
Complete customer transactions seamlessly and discuss everyday banking plans and credit card needs.
Contribute to branch business results and customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Integrate marketing promotions and programs into customer conversations and provide strategic advice.
Organize work information to ensure accuracy and completeness, and seek ways to personalize and improve customer experiences.
Follow risk and compliance processes and policies to protect customer assets and privacy and act in customers’ best interests.
Maintain current knowledge of financial services, regulatory requirements, personal banking products, practices, and trends.
Identify and report suspicious activity potentially related to money laundering.
Protect bank assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required.
Apply BMO’s Risk Management Framework and make sound, risk-informed decisions consistent with applicable policies, laws, regulations, and approved risk appetite.