Associate Banker

BMO•Rockford, IL

1d•$41,500 - $54,500

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in customers’ best interests. The role works collaboratively with branch colleagues and BMO partners across channels to create a positive customer experience and achieve business objectives. It supports customers with everyday banking, credit card needs, referrals, transactions, digital and self-service options, and personal banking and investment advice. This part-time position is typically scheduled for 20 hours per week. The employee may work at multiple branches or through different channels based on market needs, and the schedule may vary from week to week in days, hours, and shifts. The role also supports branch operations and follows risk, compliance, legal, and regulatory requirements to protect customer privacy and bank assets. Other related duties may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or a certification in a related field of study, or an equivalent combination of education and experience.
For Canada roles, registration to sell investment products must be completed or in progress, as appropriate for the jurisdiction; if in progress, it must be completed within 12 months.
Confidence and experience using social media, tablets, smartphones, online tools, and applications.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions for referrals to specialists.
Commitment to helping customers and delivering a personal customer experience.
Results focus and ability to thrive in a consultative sales and team-based environment.
Resourcefulness and initiative, with confidence to approach customers.
Willingness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills and ability to build rapport and connections with customers.
Listening, problem-solving, flexibility, and creativity in responding to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.

Responsibilities

Collaborate with BMO partners to identify referral opportunities and grow customer relationships beyond personal banking.
Welcome and guide customers in the branch lobby, and explain digital and self-service options.
Lead customer conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice.
Complete customer transactions seamlessly.
Review customer profiles and discuss needs to identify opportunities and address everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team.
Understand customers’ personal banking and credit card needs, and incorporate relevant marketing promotions and programs into conversations.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to ongoing improvements.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Stay current on the financial services marketplace, legal and regulatory environment, personal banking products, practices, and trends.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Comply with applicable jurisdictional legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate when required.
Apply BMO’s Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, approved risk appetite, policies, laws, and regulations.