Associate Banker

BMO • Los Lunas, NM

2d • $41,500 - $54,500 • Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice and guidance on financial solutions in their best interests. The role collaborates with branch colleagues and BMO partners to create a positive customer experience, achieve business objectives, and identify opportunities to grow customers’ relationships with BMO beyond personal banking.

The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and alternative channels, and provides personal banking and investment guidance. The position meets transaction needs, reviews customer profiles, and conducts needs-based conversations about everyday banking plans and credit cards. It also contributes to branch results and supports operational activities such as inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.

The role maintains current knowledge of personal banking products, practices, trends, and the financial services marketplace. It follows risk and compliance policies, protects customer privacy and bank assets, reports suspicious activity that may relate to money laundering, and complies with applicable legal and regulatory requirements. Work may take place at multiple branches or through different channels, and schedules may vary from week to week.

Requirements

• Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Passionate commitment to helping customers.
• Focus on results and ability to thrive in a consultative sales and team-based environment.
• Resourcefulness and initiative, with confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• Listening, problem-solving, flexibility, and creativity when responding to new challenges.
• Basic specialized knowledge.
• Good verbal and written communication skills.
• Good organization skills.
• Good collaboration and teamwork skills.
• Good analytical and problem-solving skills.
• For Canada-based roles, registration to sell investment products must be completed or in progress and completed within 12 months, as appropriate for the jurisdiction.

Nice To Haves

• Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.

Responsibilities

• Deliver exceptional service to customers and prospects by identifying their needs and recommending suitable financial solutions.
• Collaborate with BMO partners to identify referrals that can grow customers’ relationships with BMO beyond personal banking.
• Welcome and guide customers in the branch lobby and explain available digital and self-service banking options.
• Discuss banking services and alternative channels and provide personal banking and investment advice.
• Complete customer transactions seamlessly.
• Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
• Contribute to branch business results and customer experience goals.
• Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and branch opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Find creative ways to make customer experiences personal and contribute to ongoing customer experience improvements.
• Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
• Keep current with the financial services marketplace, legal and regulatory environment, and industry ethical requirements.
• Maintain knowledge of personal banking products, practices, and trends and apply it in customer conversations.
• Identify and report suspicious patterns of activity suspected to relate to money laundering.
• Protect the Bank’s assets and comply with applicable regulatory, legal, and ethical requirements.
• Analyze issues, determine next steps, and escalate as required.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved risk appetite, policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed