Associate Banker

BMO•Thousand Oaks, CA

20d•$45,000 - $75,000

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying customer needs and providing advice and guidance on financial solutions that are in customers’ best interests. Working collaboratively within the branch and with BMO partners across channels, the role helps deliver a positive customer experience and achieve business objectives. The banker welcomes customers in the branch, guides them toward suitable digital and self-service options, discusses banking services and alternative channels, provides personal banking and investment advice, and meets transaction needs. The position also supports branch operations, contributes to business results, follows risk and compliance requirements, and keeps current on banking products, industry practices, and regulations. This is a part-time position scheduled for 20 hours per week. The employee may work at multiple branches or through different channels according to market needs, and the schedule may vary from week to week in days, hours, and shifts.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
Confident and experienced using social media, tablets, smartphones, online tools, and applications.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
Focus on results and ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with the courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Ability to listen, solve problems, and respond flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organization skills.
Good collaboration and team skills.
Good analytical and problem-solving skills.

Nice To Haves

Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
For Canada only: Registration to sell investment products completed or in progress; registration must be completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Collaborate with BMO partners to identify referral opportunities that grow customers’ relationships beyond personal banking.
Welcome and guide customers in the branch lobby, and advise them about digital and self-service banking options.
Discuss banking services and recommend alternative banking channels while providing personal banking and investment advice.
Execute customer transactions seamlessly.
Review customer profiles and conduct needs-based conversations about everyday banking plans and credit card needs.
Contribute to branch business results and the customer experience.
Support operational activities, including inventory management, escalated service requests, application follow-up, filing, and opening and closing activities.
Work as a collaborative and versatile member of the branch and market team.
Understand customers’ personal banking and credit card needs, and incorporate marketing promotions and programs into conversations to provide strategic advice.
Organize work information to ensure accuracy and completeness.
Find creative ways to personalize customer experiences and contribute to ongoing improvements in the overall customer experience.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Stay current on the financial services marketplace, the legal and regulatory environment, and industry ethical requirements.
Maintain knowledge of personal banking products, practices, and trends and incorporate it into customer conversations.
Identify and report suspicious activity patterns that may be related to money laundering.
Comply with applicable legal and regulatory requirements and protect the Bank’s assets.
Complete complex and diverse tasks within established rules and limits; analyze issues, determine next steps, and escalate as needed.
Apply the Risk Management Framework and Risk Culture, make sound risk-informed decisions within approved risk appetite, and follow applicable policies, standards, procedures, laws, and regulations.
Perform broader work or accountabilities as assigned.