Associate Banker, 20 Hours, Grafton, WI - Grafton Branch
About The Position
As an Associate Banker at Chase, you represent the company’s brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to create exceptional client experiences. You build trusted relationships, share product knowledge and solutions, and help clients work toward their financial goals while contributing to branch success. The role includes welcoming clients, managing lobby traffic and appointments, servicing and maintaining accounts, opening new accounts, and helping clients with everyday banking transactions and digital self-service tools. You may also perform branch operations involving cash devices while following applicable policies, procedures, and regulatory requirements.
Requirements
- Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern in client interactions.
- Ability to communicate clearly and politely, engage clients, understand their needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately with attention to detail.
- Ability to collaborate with a team to provide consistent, seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Welcome clients and provide friendly, attentive service; manage lobby traffic and waiting queues using a tablet, and schedule or cancel client meetings.
- Service and maintain accounts and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service technology, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing relevant product knowledge and solutions in partnership with branch team members.
- Perform branch operations, which may include managing the cash vault, ATM, or other cash devices while following bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
