Associate Banker, 30 Hours, Janesville, WI - Eastside Wright Branch

JPMorganChase • Janesville, WI

2d • Onsite

About The Position

At Chase, Associate Bankers help create memorable experiences for clients and employees by making them feel welcomed, valued, and understood. They represent the Chase brand and culture with hospitality, combining banking solutions and financial technology with friendly, attentive service. The role contributes to branch success by delivering exceptional client experiences and building trusted client relationships through product knowledge and solutions that support clients’ financial goals.

This position is listed as 30 hours at the Janesville, Wisconsin, Eastside Wright Branch.

Requirements

• Ability to put clients first and exceed expectations through attentive, friendly service and a welcoming environment.
• Ability to build trusted relationships by demonstrating genuine care and concern during client interactions.
• Ability to communicate clearly and politely, engage clients to understand and help, and anticipate client needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work collaboratively as a team to provide seamless service and elevate the client experience.
• Ability to learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Nice To Haves

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Responsibilities

• Greet clients and provide attentive, friendly service that creates a welcoming environment.
• Use a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Provide account servicing and maintenance and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including use of the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening actively, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while following bank policies and procedures.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED