Associate Banker, 40 Hours, Seattle, WA - Roosevelt and NE 64th Branch
About The Position
As an Associate Banker within Chase, you represent the company’s brand and culture by combining hospitality and attentive service with banking solutions and financial technology. You contribute to branch success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients work toward their financial goals. The role includes welcoming clients, assisting with account servicing and new accounts, explaining everyday banking and self-service technology, and performing branch operations while following applicable policies and regulatory requirements.
Requirements
- Ability to put clients first and exceed expectations by providing attentive, friendly service and creating a welcoming environment.
- Ability to build trusted relationships and demonstrate genuine care and concern during client interactions.
- Ability to communicate clearly and politely, engage clients, understand and help with their needs, and anticipate those needs.
- Ability to resolve client issues quickly and accurately with attention to detail.
- Ability to work collaboratively with a team to deliver seamless client service.
- Ability to learn products, services, and procedures quickly and accurately.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Nice To Haves
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
Responsibilities
- Greet clients and create a welcoming environment; manage lobby traffic, check clients into the waiting queue, and schedule or cancel meetings using a tablet.
- Provide account servicing and maintenance and open new accounts in compliance with policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions and self-service options, including the Chase Mobile App, Chase.com, and ATMs.
- Build client relationships by listening, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and partnering with branch team members to support clients’ financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault and ATM, while adhering to bank policies and procedures.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
