Associate Banker II - Kennebunk

TD Bank • Kennebunk, ME

1d • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by providing everyday banking services and supporting consumer product needs. The role builds meaningful client relationships through accurate, confident, and clear interactions, helping clients understand their options and work toward their financial goals while adhering to risk and regulatory standards.

The position combines transactional work with needs-based client engagement. It may serve as the first point of contact and hospitality ambassador at a financial center, managing in-person and phone traffic, resolving routine inquiries, and connecting clients with appropriate partners. The Associate Banker II handles everyday banking transactions and basic consumer account opening and maintenance, identifies client needs, explains banking products and digital capabilities, and makes referrals to specialists. The role also conducts proactive outreach, including scheduling appointments for account needs and relationship-deepening opportunities.

The role requires compliance with company policies, AML laws, and regulatory requirements, including accurate identity verification, data integrity, authentication, and documentation. It identifies and escalates discrepancies, material changes, risks, and non-standard issues. The Associate Banker II completes required training, collaborates with colleagues, and contributes to a positive, inclusive team environment.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military service.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Build trust through personalized, client-first interactions and strengthen ongoing client relationships.
• Perform accurate and efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
• Proactively identify client needs and opportunities, explain banking products, services, and digital capabilities, and connect clients with appropriate partners or specialists.
• Conduct inbound and outbound acquisition and relationship-deepening efforts, including proactive outreach and scheduling appointments.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Participate in performance and development activities, share insights and best practices, and collaborate with team members.
• Contribute to an inclusive, positive work environment and act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED