Associate Banker II - Kennebunk

TD • Kennebunk, ME

1d • $22 - $28 • Onsite

About The Position

The Associate Banker II brings TD’s human, relationship-driven banking experience to life by serving as a trusted partner to clients. The role delivers everyday banking and supports consumer product needs, building meaningful relationships with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals. The position consistently adheres to TD’s risk and regulatory standards.

The role combines transactional excellence with needs-based engagement. It delivers everyday banking and basic consumer account opening and maintenance, guides client traffic as a hospitality ambassador, and uses knowledge of banking products and services to identify client needs, recommend solutions, and connect clients with appropriate partners. The Associate Banker II performs a broad range of client transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard matters as needed.

The Associate Banker II supports client experience, operational compliance, risk management, and teamwork. The position requires completing training, maintaining knowledge of relevant regulations and procedures, and contributing to a positive, collaborative work environment.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow, serve as the first point of contact for inquiries, resolve issues, and refer clients to appropriate partners.
• Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Create personalized client-first interactions that build trust and strengthen ongoing relationships.
• Educate clients about banking products, services, and digital capabilities, and connect them with specialists as needed.
• Conduct proactive client outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Complete accurate, efficient everyday banking transactions and basic consumer account opening and maintenance within established financial limits.
• Identify client needs and opportunities, recommend appropriate solutions, and initiate referrals to specialists and other partners.
• Use banking product and service knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Apply sound judgment, policy adherence, and risk awareness to client interactions and outcomes.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Address routine client requests and problems using standard procedures, and escalate non-standard issues internally.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive team environment, participate in performance and development activities, share best practices, and collaborate with colleagues.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and online learning opportunities.
• Reward and recognition programs.
• Variable compensation or incentive awards may be available, including cash and/or equity awards through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED