Assistant Manager - Kennebunk

Rockys Ace Hardware•Kennebunk, ME

About The Position

The Assistant Store Manager oversees daily retail operations, maintains high standards of helpful customer service, and directs projects and responsibilities assigned by the Store Manager. The role also covers management responsibilities as needed in the Store Manager’s absence and supports store sales, inventory, merchandising, team performance, and safety.

Responsibilities

Open and close the store.
Carry out assigned safety and security responsibilities.
Understand store policies, procedures, and goals, and fill in for the Store Manager as needed.
Oversee tasks assigned to store team members; train and supervise personnel to support strong performance and customer service.
Assist with maintaining accurate inventory; oversee inventory ordering, receiving, and stocking.
Maintain general housekeeping and keep the store safe for team members and customers.
Shop the competition monthly.
Participate in and sometimes lead monthly store meetings; attend and assist with mandatory monthly meetings.
Meet sales and productivity goals established by the Store Manager, including maintaining acceptable gross margins.
Maintain store equipment and fixtures in safe working condition.
Set a positive example by following company procedures.
Develop promotions to increase store traffic and ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
Greet and assist customers on the sales floor and provide helpful customer service.
Resolve customer claims and complaints promptly, courteously, and discreetly.
Authorize refunds in accordance with company policy.
Process weekly hot sheets and price adjustments, ensuring store bin tagging is completed on time.
Perform other responsibilities assigned by the Store Manager.