Assistant Store Manager - Kennebunk, Maine

TD • Kennebunk, ME

10d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives at a TD Store. The role leads colleagues in growing and deepening Customer relationships through convenient service, sales and advice, and personalized experiences. The manager can lead the Store with minimal direction and makes decisions about day-to-day teller-line and platform work.

The position oversees advice and service colleagues, operational compliance, Customer relationships, and Store performance. It includes coaching employees, providing end-to-end financial advice, managing complex service and sales activities, resolving high-risk issues, and supporting community engagement and business growth. The Assistant Store Manager also ensures effective scheduling, operational soundness, compliance with policies and regulations, and a welcoming and professional Store environment.

The role requires an undergraduate degree or equivalent experience and at least two years of experience working with customers and/or in sales, or equivalent. Supervisory or leadership experience, lending experience, banking product knowledge, and a notary license are preferred. The position requires active NMLS registration upon hire to discuss loan products and facilitate application intake, as well as eligibility for employment and registration under applicable mortgage-loan-originator requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to perform the physical and cognitive activities listed in the posting, including frequent sitting, standing, and walking; occasional lifting and other movements; and continuous concentration, reading, writing, comprehension, and basic arithmetic.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and Customer and colleague experience expectations.
• Provide day-to-day team leadership and work direction for personalized and complex service and advice while ensuring compliance with regulatory requirements.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and develop colleagues on advice strategies, product and service knowledge, and customer service; observe and reinforce proactive advice behaviors.
• Set work direction and role ownership while supporting daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help Customers manage finances and achieve goals.
• Identify advice opportunities and referrals that support business growth and profitability.
• Participate in community events and promote the TD brand while serving community needs.
• Manage lead activities, including self-generated leads, partner and retail referrals, campaign leads, customer outreach, appointments, and lead prioritization.
• Create warm and engaging Customer interactions by listening, asking clarifying questions, learning Customers’ needs, and matching them with appropriate products and services.
• Attract, acquire, and retain Customers, deepen relationships, and support business objectives through advice opportunities and referrals.
• Build partnerships between transaction colleagues, platform bankers, and other partners to support effective referrals.
• Support Customers through challenging times and life events, provide financial expertise, and act as an escalation point for problem resolution and customer education.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Support the Bank’s Customer Service Strategy and consider the impact of decisions on TD, Customers, and stakeholders.
• Provide high-quality service to internal partners, vendors, and Customers, and maintain a professional and inviting Store environment in line with premises, marketing, and regulatory guidelines.
• Lead operational compliance across Store, teller, and platform operations; oversee daily processes, transactions, and work quality.
• Ensure efficient Store operations, adherence to policies and procedures, and successful audits; perform operational activities such as account maintenance, wire transfers, opening and closing, and cash management as needed.
• Develop and lead the Store’s Operational Excellence plan; manage the vault and conduct monthly vault and drawer audits.
• Identify and mitigate risk, audit for compliance and operational soundness, apply operating procedures, and escalate non-standard or high-risk activities.
• Ensure timely and accurate business processes, proper documentation, due diligence, and compliance with the Bank Code of Conduct.
• Support and participate in process improvement opportunities.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, track and address or recognize performance, and ensure colleagues comply with applicable policies and conduct guidelines.
• Share knowledge and expertise, communicate issues, encourage strong working relationships, and support an environment where colleagues escalate business challenges.
• Participate in recruitment and selection, promote a fair and equitable environment, support workforce diversity, and act as a brand champion.

Benefits

• Base salary and variable compensation or incentive awards, including possible cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and training.
• Reward and recognition programs.
• Online learning platform and mentoring programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager