Associate Banker II- East Vineland, NJ (20 hours) Bilingual/Spanish Pref +

TD • Vineland, NJ

5d • $22 - $28 • Onsite

About The Position

The Banking Associate is a banking professional who helps deliver TD’s Brand promise at a store location. The role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools that help customers achieve their financial goals.

The position performs a wide range of activities across the store, including transactions, new account opening, customer education, and consultative advice. It uses TD systems and tools to build and deepen customer relationships, recognize financial needs, provide recommendations, and refer customers to appropriate experts. The associate serves customers on both the teller line and platform, as needed, and participates in lead management and customer outreach.

This position is based in Vineland, New Jersey, and is scheduled for 20 hours. The posting identifies Spanish as a preferred qualification. The role requires completing teller training and part one of platform training upon hire.

Requirements

• High school diploma or GED.
• One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.
• Ability to follow compliance, risk, control, policy, and regulatory requirements.

Nice To Haves

• Spanish bilingual skills preferred.
• Demonstrated customer service skills preferred.
• Teller experience preferred.
• Notary license preferred.

Responsibilities

• Accurately complete everyday banking transactions on the teller line or platform while identifying customer needs and educating customers about products, services, and tools.
• Open, close, and service personal deposit accounts; handle transactions and debit card or credit card issues; and assist with Regulation E, mobile banking, and online banking.
• Build customer trust and relationships by providing educational content, consultative support, proactive insights, and recommendations.
• Identify opportunities to promote and educate customers about products and services or refer them to the appropriate team member or internal bank partner.
• Manage self-generated, partner, retail-to-retail referral, and campaign leads; conduct customer outreach, set or host appointments, and prioritize leads.
• Provide customer service, promote and refer TD products, listen to customer needs, and offer solutions or partner referrals.
• Manage customer wait times for banker appointments by scheduling, rescheduling, or canceling meetings.
• Provide lobby leadership by welcoming customers, coordinating walk-in traffic, responding to inquiries, assisting with customer resolution, and making appointments with experts.
• Perform operational activities in accordance with company guidelines, policies, procedures, and regulations, including Bank Secrecy Act and Patriot Act requirements.
• Process cash, deposits, withdrawals, checks, account servicing requests, account openings and closings, debit card reorders, and address updates accurately.
• Apply customer authentication, compliance, due diligence, and risk controls to transactions and new account openings.
• Manage cash drawers, maintain cash limits, secure cash and stations, balance drawers and TCR, act as a dual control agent when required, and follow open and close procedures.
• Complete required job-specific and compliance-related training and respond to audit, regulator, and compliance requests and findings.
• Contribute to a positive and inclusive team environment, collaborate with colleagues, participate in performance and development activities, and seek opportunities to improve work quality.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.
• Base salary and variable compensation or incentive awards, with eligibility for cash and/or equity awards generally through participation in an incentive plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED