Associate Banker II- Williamstown, NJ (30 hours)

TD • Williamstown, NJ

2d • $22 - $28 • Onsite

About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by supporting clients with everyday banking, basic consumer account opening and maintenance, and consumer product needs. The role combines accurate transaction processing with needs-based engagement, helping clients understand available options, identifying opportunities to support their financial goals, and referring them to appropriate partners. The Associate Banker II may act as the first point of contact and hospitality ambassador for the financial center, managing client flow and providing a high-touch experience in person and by phone.

The position requires broad knowledge of banking products and services, sound judgment, and compliance with risk, AML, and regulatory standards. It handles a range of client transactions and multi-step activities within established financial limits, resolves routine issues, and escalates non-standard concerns. The role also includes proactive client outreach, appointment scheduling, required training, and collaboration with colleagues to support a positive and compliant client experience.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work scheduled operating hours, including evenings, weekends, and holidays.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, including the ability to communicate concisely, clearly, and consistently.
• Demonstrated problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver relationship-driven, personalized client experiences aligned with TD’s service strategy.
• Complete everyday banking transactions accurately and efficiently, including basic consumer account opening and maintenance within established financial limits.
• Identify client needs and opportunities through meaningful conversations and proactive outreach, and refer clients to appropriate partners or specialists.
• Educate clients about banking products, services, and digital capabilities, connecting them with specialists as needed.
• Schedule appointments for consumer account needs and relationship-deepening opportunities.
• Use sound judgment, policy adherence, and risk awareness to support compliant client outcomes.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and other regulatory standards.
• Identify discrepancies, material changes, and risk indicators, escalating them according to policy and procedure.
• Resolve routine client problems using standard procedures and escalate non-standard issues internally.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, share insights and best practices, participate in development activities, and collaborate with colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity incentive awards

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED