Associate Banker I - Waterville (Main St)

TD•Waterville, ME

2d•$22 - $27•Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to clients. As a trusted guide and hospitality ambassador for the financial center, this role delivers everyday banking accurately and confidently, helps clients understand their options, and supports their financial goals while upholding risk and regulatory standards. The role manages client flow and serves as a first point of contact for in-person and phone inquiries, transactions, issue resolution, and referrals. It educates clients about banking products, services, and digital self-service options, identifies needs and opportunities, and connects clients with appropriate partners or specialists. The Associate Banker I completes a broad range of client transactions and multistep activities within established financial limits, addresses routine requests using standard procedures, and escalates non-standard issues. The role also maintains compliance with company policies and applicable regulations, including client identification, authentication, documentation, data integrity, and anti-money-laundering requirements. The position requires 40 hours and availability during operating hours, including evenings, weekends, and holidays as scheduled. TD provides job-related training and onboarding, development conversations, learning resources, and mentoring opportunities. The listed physical requirements include frequent sedentary work and continuous multitasking, use of standard office equipment, standing, responding to sounds, and concentrating; other activities such as sitting, walking, lifting, and bending are occasional.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, and to work independently within deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage client flow in person and by phone, serving as the first point of contact for inquiries, issue resolution, and referrals.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Create personalized interactions that establish trust and strengthen client relationships.
Complete accurate, efficient everyday banking transactions and multistep activities within established financial limits.
Identify client needs and opportunities, educate clients on products, services, and digital capabilities, and refer or connect them to appropriate partners and specialists.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, authentication, documentation, and data integrity.
Identify potential discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
Participate in performance and development activities and take accountability for outcomes.