Associate Banker I - Waterville (Main St)

TD Bank•Waterville, ME

1d•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and efficiently, helping clients feel informed and supported as they work toward financial goals while upholding risk and regulatory standards. As the financial center’s hospitality ambassador and a first point of contact, the associate manages client flow and inquiries, performs banking transactions, identifies client needs, and connects clients with appropriate products, self-service options, or specialist partners. The role also follows established compliance procedures, protects client information and relationships, and contributes to the success of the team.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Clear, concise, and consistent communication skills.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and phone client flow as the first point of contact; respond to inquiries, resolve routine issues, and refer clients to appropriate partners.
Deliver a welcoming, consistent, relationship-driven client experience and build trust through personalized interactions.
Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and recommend or refer suitable solutions.
Use sound judgment, follow policies and procedures, and maintain awareness of risk and regulatory requirements.
Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with anti-money laundering laws and other requirements.
Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Collaborate with colleagues, contribute to a positive team environment, and share insights, lessons learned, and best practices.
Participate in performance and development activities and take accountability for outcomes.