Associate Banker I - Flemington (30 hour)

TD•Flemington, NJ

9d•$23 - $30•Onsite

About The Position

The Associate Banker I plays a vital role in delivering TD’s relationship-driven banking experience. This position serves as a trusted guide for clients, providing everyday banking accurately and clearly while helping clients feel informed and supported as they work toward their financial goals. The role also upholds TD’s risk and regulatory standards. As the first point of contact at the financial center, the Associate Banker manages client flow and inquiries, provides a high-touch and personalized experience, performs everyday transactions, and identifies opportunities to connect clients with suitable products, self-service solutions, and specialist partners. The role handles routine matters using established procedures and escalates non-standard issues appropriately. The position requires compliance with company guidelines, AML laws, and regulatory requirements, including accurate client identification, data integrity, authentication, and documentation. The Associate Banker completes required training, contributes to a collaborative team and positive work environment, and participates in ongoing performance and development activities. The listed physical requirements include frequent sedentary work and continuous standing, operating standard office equipment, multitasking, concentration, and reading, writing, and comprehending instructions; other listed activities occur occasionally.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, and to work independently within deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary License.

Responsibilities

Serve as the first point of contact for clients, managing in-person and phone traffic and directing inquiries, issue resolution, and referrals to appropriate partners.
Deliver consistent, personalized, relationship-driven client experiences aligned with TD’s service strategy.
Perform accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and connect them with appropriate specialists or partners.
Use knowledge of banking products, tools, and resources to evaluate and recommend solutions that support clients’ financial goals.
Resolve routine client requests using standard procedures and escalate non-standard issues appropriately.
Follow company guidelines and regulations, AML requirements, and established client identification, authentication, data integrity, and documentation standards.
Identify potential discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
Embrace diverse perspectives and seek opportunities to learn from different backgrounds and experiences.