Associate Banker I (Ozone Park) Full Time

TD•New York, NY

1d•$23 - $30•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and confidently, helps clients understand and pursue their financial goals, and upholds the bank’s risk and regulatory standards. As a first point of contact and hospitality ambassador, the Associate Banker manages client flow, completes transactions, identifies client needs, educates clients about banking products and self-service options, and connects clients with appropriate partners. The position performs a broad range of client transactions and multi-step activities within established financial limits. It handles routine requests using standard procedures, resolves straightforward issues, and escalates non-standard matters. The Associate Banker also safeguards client relationships and bank operations through accurate identity verification, data integrity, authentication, documentation, and compliance with applicable policies and regulations. This is a full-time position with 40 hours listed. Work is performed at the Ozone Park, New York location. The role requires availability during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and phone client flow as the first point of contact for inquiries, issue resolution, and referrals.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Create personalized interactions that establish trust and strengthen ongoing client relationships.
Complete everyday banking transactions and multi-step activities accurately and efficiently within established financial limits.
Identify client needs and opportunities, educate clients about relevant banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
Balance client needs with sound judgment, policy adherence, and risk awareness.
Verify client identification and follow authentication, data integrity, and documentation standards.
Identify potential discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
Maintain compliance with company guidelines, AML laws, and regulatory requirements while completing operational activities.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
Participate in performance and development activities and uphold TD’s code of conduct and ethical standards.

Benefits

Health and well-being benefits.
Savings and retirement programs.
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
Banking benefits and discounts.
Career development, training, mentoring programs, and an online learning platform.
Reward and recognition programs.
Potential eligibility for cash and/or equity incentive awards through an incentive plan.

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