Associate Auto Adjuster (Glass & Roadside)

USAA•San Antonio, TX

25d

About The Position

The Associate Auto Adjuster evaluates and resolves high-volume, low-complexity auto claims, including glass, roadside assistance, and rental vehicle coverage for repairable vehicles. Under direct supervision and within authority guidelines, the adjuster applies basic knowledge of auto coverage, uses problem-solving and decision-making skills, and prioritizes claims work. The role requires documenting damage evaluations, investigations, negotiations, and settlement decisions; collaborating with internal and external partners; and supporting members, partners, and claimants through multiple communication channels and digital tools. The position also develops foundational knowledge of P&C insurance products, policy contracts, coverages, and claims procedures, and follows applicable risk and compliance policies.

Requirements

High school diploma, equivalent experience, or GED.
Ability to provide exceptional member customer service and communicate clearly and professionally through multiple channels when processing auto claims information.
Ability to prioritize and multitask while navigating multiple business applications.
Successfully obtain an insurance adjuster license and applicable state registrations within 90 days of hire.
Successful completion of a job-related assessment.

Nice To Haves

US military experience through military service or as a military spouse/domestic partner.
Bachelor’s degree.

Responsibilities

Evaluate and resolve high-volume, low-complexity claims involving glass, roadside assistance, and rental vehicle coverage for repairable vehicles.
Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision.
Prioritize workload and overcome obstacles to facilitate claims resolution.
Document the thought process behind damage evaluations, investigations, negotiations, and settlement decisions.
Collaborate with internal and external business partners and set expectations to facilitate claims resolution.
Support members, business partners, and claimants using multiple communication channels and digital tools to drive timely, effective resolutions and provide exceptional service.
Acquire and apply foundational knowledge of P&C insurance products, policy contracts, coverages, and claims-handling processes and procedures.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.