Associate, Ancillary Benefits

Justworks•New York, NY

1d•$30 - $35•Hybrid

About The Position

The Associate on Justworks’ Ancillary Benefits team supports the operational success of multiple benefit programs. The role performs day-to-day operations for FSA, DCFSA, HSA, COBRA, and ACA products; triages and resolves benefit issues and inquiries; and escalates matters as needed. The Associate works with Benefit Operations Analysts, Product and Engineering teams, internal partners, and third-party vendors to improve systems, resolve member issues, and help implement new benefit offerings. The position may also represent the BOH team in cross-functional working groups.

Requirements

At least 2 years of work experience in a similar role; operations, onboarding, or customer-service experience is preferred.
Knowledge of Excel or an equivalent tool.
Ability to work as part of a team.
Process-driven and technologically savvy.
Strong written and verbal communication skills.
Experience breaking down complex concepts into core details.
Experience working in a fast-paced, data-driven environment.
Knowledge of employer-sponsored benefit plans.
Detail orientation, ethical practice, clear communication, analytical ability, and good judgment.

Nice To Haves

Knowledge of insurance operations.
AI or SQL knowledge.
Operations, onboarding, or customer-service experience.

Responsibilities

Perform day-to-day operations for FSA, DCFSA, HSA, COBRA, and ACA products.
Triage incoming issues and inquiries and escalate them as appropriate.
Help resolve benefit inquiries and issues within agreed service-level agreements with external and internal partners.
Manage monthly employer charges to comply with agreements such as Cobra Nomads and COBRA Severance.
Assist senior team members in creating internal benefit resources, including help articles and training decks.
Develop solutions to new issues with support from supervisors, using available resources and systems.
Work with third-party vendors to resolve member questions about enrollment and eligibility and troubleshoot EDI file-feed issues.
Partner with the Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues.
Represent the BOH team in cross-functional working groups as needed.
Perform other related duties as assigned.