Associate Analyst, Operations

LPL Financial•Fort Mill, SC

1d•$21 - $35

About The Position

LPL Financial is seeking an Associate Analyst for its Operations team. This role is ideal for individuals who enjoy assisting advisors, coaching, and researching complex situations. The position involves working on meaningful projects, improving processes, and contributing to a team focused on transformation and innovation. The company emphasizes a collaborative environment where employees can build a career that matches their initiative and helps clients achieve their financial goals.

Requirements

3+ years of Operations experience in the brokerage or financial services industry
2+ years of experience with move money transactions tools
Ability to influence without authority
Self-directed
Adaptability to change with work processes and work in grey areas
Effective Oral/Written Communication
Adaptability
Initiative
Decision Making
Customer Service
Passion for Results
Ability to operate with minimal to no supervision

Nice To Haves

Gather data/analytics and reporting experience
Experience with BETA, Documentum, and Clientworks
Familiarity with MS office products: outlook, teams, excel (macros experience), dynamics, access, etc.
Project management experience or ability to lead a project from beginning to end
Lead/Training experience within the industry
Process improvement knowledge or experience and identifying gaps

Responsibilities

Supporting complex cash management distribution related issues with ownership of each inquiry as the main point of contact.
Taking ownership of complex requests, including follow-up phone calls, processing, and proper documentation.
Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
Facilitating the proper handling of client complaints per regulatory requirements by communicating with and collaborating with FINOP, Compliance, Legal, and Risk teams.
Maintaining and actively participating in the team training program and new hire onboarding experience.
Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members.
Delivering regular positive feedback and coaching opportunities to support team development.
Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
Providing feedback and process improvements to drive the business forward.
Implementing and maintaining a team-specific error tracking process for coaching and training at the associate service consultant level.
Reporting and presenting trends and process improvement recommendations to senior leaders.
Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.