Associate Analyst, IT Support

Resmed • San Diego, CA

10h • Onsite

About The Position

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing Jira Service Management software for logging caller requests and assigning / escalating issues where needed.

Requirements

• A minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.
• Strong problem solver with critical thinking skills.
• Experienced IT Help Desk Technician that can solve advanced technical problems.
• Patient and friendly even in challenging situations.
• Ability to share knowledge in an easy-to-understand way.

Responsibilities

• Manage user access and identity systems (Active Directory, Entra ID, Okta)
• Deliver timely, customer-focused support through effective triage and prioritization
• Provide on-site support at the San Diego office
• Support employees globally via phone, ticketing, messaging, and remote support systems
• Deploying and supporting IT hardware
• Participate in an on-call rotation
• Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software
• Collaborate on projects and operations within a global team.
• Take on additional responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees