Associate, AI Operations Administrator

SitusAMC • Atlanta, GA

5d • $90,000 - $185,000

About The Position

The AI Operations Administrator is part of SitusAMC’s IT Engineering & Operations function and is responsible for administering, configuring, and operating the company’s enterprise AI tools and the Gravitee API management layer that connects and governs them. Gravitee is the primary focus of the role, alongside ChatGPT, Claude, Cursor, and Microsoft Copilot. Hands-on production experience with Gravitee is essential. The role keeps platforms secure, available, and documented; provides operational support; and maintains logs, usage data, and configuration records for audit and governance reporting.

Working under senior engineering and architecture staff, the Administrator implements platform configuration according to requirements defined by Information Security and AI GRC. Those teams retain responsibility for governance, policy, risk acceptance, control requirements, and independent control assurance; the Administrator does not set or self-attest the control baseline. Enterprise security infrastructure design and build remain with Information Security Architecture and Engineering. This position provides a foundation for growth into the AI Operations Engineer role.

The role also supports users, handles Tier 2 operations through the ITSM platform, maintains operational documentation and metrics, automates routine administration, and collaborates with security, identity, legal, privacy, and business stakeholders. The position is expected to support audit and compliance evidence requests with accurate implementation details.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or an equivalent combination of education and experience.
• At least 5 years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level or equivalent.
• Hands-on production experience administering Gravitee, including API management, gateway configuration, policies, plans, subscriptions, applications, and environment management.
• Hands-on experience administering several enterprise AI tools among ChatGPT Enterprise or Business, Claude Team or Enterprise, Cursor, and Microsoft Copilot, including admin-console configuration, SSO/SCIM integration, role-based access, and license management.
• Working knowledge of API concepts and security, including REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns.
• Experience with SSO, SCIM provisioning, and role-based access through an enterprise identity provider such as Microsoft Entra ID or Okta.
• Scripting and automation ability in Python, PowerShell, or an equivalent, and working knowledge of Git, YAML, and JSON.
• Familiarity with containers and Kubernetes as used in Gravitee deployments.
• Foundational understanding of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP, sufficient to configure, secure, and troubleshoot AI integrations.
• Experience with ITSM platforms and ITIL-aligned incident, request, and change management practices.
• Ability to translate governance and control requirements into accurate platform configuration and explain technical issues clearly to technical and non-technical audiences.
• Strong written communication and ability to produce clear, audit-ready runbooks and change documentation.
• Commitment to separation of duties: implementing and operating controls while supporting independent verification rather than self-attesting.
• Strong attention to detail and disciplined change control, particularly for production gateway and API policy changes.
• Ability to work with engineering, security, identity, legal, and business stakeholders and manage competing priorities.
• Comfort learning quickly in a rapidly evolving area and contributing to documentation and process improvement.

Nice To Haves

• Experience in IT operations, systems administration, platform administration, or API management.
• Experience administering all four specified AI tools: ChatGPT, Claude, Cursor, and Microsoft Copilot.
• Infrastructure-as-code experience, such as Terraform.
• Experience supporting audits, due diligence, or compliance evidence requests in a regulated environment; experience in financial services or serving financial institutions is a plus.
• Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and the OWASP Top 10 for LLM Applications.
• Gravitee training or certification where available; Microsoft Azure or AI fundamentals certifications; ITIL 4; ServiceNow Certified System Administrator; Security+; or equivalent.

Responsibilities

• Administer and operate Gravitee, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access.
• Configure and maintain Gravitee APIs, plans, applications, and subscriptions for AI services, LLM provider endpoints, and AI-related integrations, applying defined authentication, authorization, rate-limiting, quota, and traffic-control policies.
• Manage API publishing, versioning, environment promotion, and deprecation in accordance with change control, maintaining configuration in version control.
• Operate and maintain Gravitee gateways and supporting components, including monitoring, patching, upgrades, certificate and secret rotation, capacity, and high availability, in partnership with Infrastructure and Information Security Engineering.
• Onboard approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee using standard policy templates, and verify traffic is authenticated, logged, and routed through approved paths.
• Monitor Gravitee analytics, logs, and alerts; troubleshoot API and gateway issues; report usage, errors, latency, and costs; and forward logs to SIEM and GRC evidence sources.
• Integrate Gravitee with enterprise identity providers and secrets management, including console and portal SSO and OAuth2, JWT, API key, and mTLS configurations for API consumers.
• Administer ChatGPT, Claude, Cursor, and Microsoft Copilot tenant and workspace settings, roles and permissions, data and retention settings, connector and integration scoping, and usage and spend controls.
• Manage AI-tool access lifecycle, including SSO and SCIM provisioning, license assignment and reclamation, and onboarding and offboarding, in partnership with Identity and Access Management.
• Apply AI GRC-defined configuration baselines to AI tools and Gravitee, document configuration state, and remediate drift identified through GRC validation within agreed timelines.
• Support technical controls for Shadow AI discovery and prevention with Information Security Engineering and help business users move to approved, supported AI tools.
• Provide Tier 2 operational support for AI tools and Gravitee through the ITSM platform, handling incidents, requests, and changes and escalating to vendors and senior engineers as needed.
• Track vendor releases, feature and model-version changes, and deprecations; assess operational impact; and coordinate communication and testing.
• Maintain logs, usage data, and configuration records for continuous control monitoring, and support AI-related client audits, due diligence questionnaires, and internal audits.
• Develop and maintain runbooks, configuration standards, knowledge articles, and user guidance to an audit-ready standard.
• Track and report operational metrics, including availability, API traffic and error rates, adoption, license utilization, ticket volumes, and cost.
• Automate routine administrative tasks using scripting and platform APIs and recommend operational improvements.
• Partner with AI GRC, Information Security, Identity and Access Management, Legal, Privacy, and business teams to implement requirements and escalate requirements that are technically infeasible or have material operational impact.
• Perform other activities assigned by the manager.

Benefits

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Certain positions may be eligible for a discretionary bonus, subject to program guidelines, position eligibility, and senior management approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level