Associate Accounts Receivable Analyst

CDW•Toronto, ON

About The Position

An Associate Accounts Receivable (AR) Analyst is focused on identifying, addressing, and resolving issues related to outstanding payments. This role plays a crucial role in ensuring that the company maintains healthy cash flow by efficiently managing and resolving any discrepancies or delays in the payment process.

Requirements

Strong problem-solving abilities to investigate and resolve payment-related issues.
Accuracy in tracking payments, discrepancies, and customer communications.
Ability to communicate effectively with both internal teams and customers.
Familiarity with accounting or ERP systems and AR modules.
Understanding of accounting principles, especially around accounts receivable and cash flow management.
Ability to handle delicate negotiations when discussing payment terms or addressing disputes.
Managing multiple accounts and priorities effectively, especially when handling large volumes of receivables.

Responsibilities

Investigating and resolving any issues related to customer invoices, such as pricing errors, missing information, or disputes over the amount due.
Reviewing and applying payments to customer accounts, ensuring that they are accurately posted to the correct invoices and accounts.
Collaborating with the collections team to follow up on overdue accounts and ensure timely payment. This might include sending reminders or contacting clients to resolve any outstanding balances.
Reconciliation of AR accounts, ensuring that balances are correct and that all transactions are properly documented and aligned with the general ledger.
Communicating with customers via phone, email, or other platforms to clarify any issues, negotiate payment plans, or resolve disputes.
Creating regular reports on the status of accounts receivable, highlighting aged receivables and potential issues for management review.
Analyzing customer credit profiles and identifying potential risks related to non-payment or slow payment.
Working with other departments (sales, customer service, legal, etc.) to address customer concerns or resolve internal issues that may be affecting the payment process.
AR reports and other ad hoc responsibilities to support the AR supervisor.