Associate Account Manager - Entry Level (Non-Sales)

ADP•Maitland, FL

14d

About The Position

ADP is hiring an Associate Account Manager to serve as a front-line contact for clients with 50–999 employees. The role focuses on resolving client issues, answering questions, helping clients use ADP technology, and training their users. The Associate Account Manager is responsible for supporting ADP’s service reputation and client satisfaction. This is a customer-facing role in a structured, metrics-driven call center. The successful candidate will handle a high volume of inbound calls and communicate with clients by phone, email, and/or chat. Daily phone time may increase during peak seasons, including at year-end. ADP provides training, development, and mentorship opportunities, with opportunities for career progression.

Requirements

At least one year of experience in a customer service environment.
Ability to work overtime during peak seasons.
Clear, professional communication with clients over the phone and in writing.
Comfort working in a metrics-driven call center environment and handling a fast pace.
A college degree is not required.
Military experience demonstrating teamwork, adaptability, organization, and follow-through may provide relevant skills.

Responsibilities

Resolve time-sensitive client issues by taking a broad perspective, seeking answers, and providing solutions.
Build client relationships through phone, email, and/or chat, aiming to exceed expectations in each interaction.
Use ADP product and service knowledge to explain product value and educate clients.
Turn client input into recommendations for leaders on best practices and solutions training.
Follow a daily schedule and organize work to manage a high volume of inbound calls.
Train clients’ users on ADP technology and help clients with their questions and challenges.