Associate Account Manager
About The Position
Drata is hiring an Associate Account Manager to help grow our footprint within our existing customer base by supporting renewals, identifying expansion opportunities, and delivering a strong customer experience across a large book of Upper Emerging accounts. In this role, you will serve as the primary commercial point of contact for your customers, partnering closely with Customer Success, Technical Support, Marketing, and leadership to protect revenue, drive account growth, and surface customer needs back into the business. This is a strong fit for someone who is commercially minded, highly organized, customer-focused, and ready to build on a solid foundation in account management and continue growing as they manage and expand a book in a fast-paced SaaS environment.
Requirements
- 1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS role
- Experience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environment
- Strong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholders
- Strong organizational and prioritization skills across a high-volume book of business
- Clear written and verbal communication skills, with the ability to tailor your message to different audiences
- Sound judgment, strong follow-through, and comfort working with direction while operating independently within your scope
- A proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets done
- Curiosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagement
Nice To Haves
- Experience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plus
Responsibilities
- Own the commercial relationship for a large number of Upper Emerging Drata customers
- Support renewals and expansion across your book by executing established account management and negotiation frameworks
- Identify upsell and cross-sell opportunities and help move them forward on and off cycle
- Prioritize your book based on growth potential, customer engagement, renewal timing, and risk signal
- Partner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes
- Communicate risk clearly, maintain accurate visibility into renewals and expansion activity, and escalate when needed
- Deliver value-based customer conversations that help customers understand the impact and ROI of Drata
- Build trusted relationships with key stakeholders and strengthen customer engagement over time
- Contribute to process improvements, team best practices, and a high-accountability, high-collaboration team culture
Benefits
- Stock equity
- Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
- Comprehensive wellness benefits and healthcare concierge services
- 401(k) plan
- Company-paid life and disability insurance
- Tax-advantaged spending accounts
- Discounted voluntary offerings
- Paid Parental Leave policy, after six months of employment
- Kindbody fertility and family-building benefits
- Dedicated leave specialists
- Generous annual stipends for both professional and personal development
- Access to a wide range of internal learning opportunities
- Flexible vacation policy
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
