Associate Account Manager

HealthPlanOne•Shelton, CT

1d•Hybrid

About The Position

The Associate Account Manager will assist in the development, expansion, and maintenance of HPOne’s client relationships to achieve customer retention and growth. They will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions.

Requirements

Bachelor’s Degree in Business or relevant concentration
1 year of experience in a call center or client services role
Ability to solve complex problems in a customer-facing role
Discipline and organization to manage multiple priorities simultaneously
Strong relationship management skills, both internally and externally
Ability to understand customer data and make recommendations to operations/client based on analytics
Excellent verbal, written and Microsoft Outlook skills
Experience in creating and presenting customer presentations
High level of integrity, judgment and follow through
Strong attention to detail

Nice To Haves

Experience in a business-to-business customer environment with health plans or within healthcare

Responsibilities

Ensure effective facilitation, coordination, development, implementation, and execution of the small and medium client programs.
Assist effective facilitation, coordination, development, implementation, and execution of the large client programs.
Provide consultative support to assist clients in meeting business goals.
Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.
Offer solutions to enhance client performance and expand the services for small and medium clients provided by HPOne.
Conduct regular internal operational meetings to review performance.
Maintain a working knowledge of the entire call center operation as well as project operation.
Manage change management process for assigned client.
Resolve conflicts and provide solutions to his/her clients in a timely manner and provide support and assistance to the Director in these areas.
Performs other related duties as assigned.