Associate Account Manager, Medical Channel

Face Reality•San Ramon, CA

5d•$39 - $42•Onsite

About The Position

The Associate Account Manager (AAM) plays a critical role in accelerating growth within the Medical Channel by expanding opportunity across white-space territories, converting inbound and outbound leads, and strengthening engagement with unmanaged and dormant accounts. This role is responsible for generating new business, deepening account potential, and introducing medical professionals to the value of the Face Reality portfolio. The AAM serves as key contributor to revenue growth through consistent execution of defined sales processes, including prospecting, onboarding and account development. In addition to driving immediate revenue, this role partners cross-functionally to deliver a seamless customer experience, assists with growth strategies that support sell-through, and identifies when accounts meet predefined criteria transition into the managed portfolio. This role operates within established sales guidelines, pricing structures, and account management processes, and does not have authority to independently set pricing, contractual terms, or company policy. Work is reviewed and guided by management. The ideal candidate is commercially driven, highly organized, and skilled at building trusted relationships through structured outreach and follow-up. This role requires a proactive, solutions-oriented mindset, thrives in a fast-paced environment, metrics driven sales environment.

Requirements

4-6 years of inside sales, business development, or account management experience, preferably within skincare, aesthetics, medical, beauty, or related industries
Proven ability to prospect, qualify leads, and manage a sales pipeline effectively
Strong communication and presentation skills, including experience conducting virtual meetings and demos
Highly organized with strong attention to detail and follow-through
Experience using CRM platforms, preferably Zoho CRM
Self-motivated, resilient, and comfortable working in a fast-paced sales environment
Ability to collaborate cross-functionally and contribute positively to team culture
Candidates must have authorization to work in the US without current or future sponsorship.

Nice To Haves

Passion for skincare, aesthetics, wellness, or the medical channel preferred
Experience supporting medical, aesthetic, dermatology, medspa, or professional skincare accounts
Familiarity with outbound sales strategies and social selling techniques
Strong analytical skills with the ability to interpret sales metrics and pipeline data
Experience working in a high-growth or rapidly evolving sales organization preferred

Responsibilities

Grow unmanaged accounts in white-space territories by identifying expansion opportunities and executing outreach plans to increase account volume
Own and develop new accounts generated through inbound leads within white-space territories
Identify medical accounts currently in the unmanaged portfolio and evaluate engagement levels and growth potential using established criteria to support account transition recommendations
Assess opportunities for account reactivation in accordance with defined processes; account transition decisions are finalized by management or based on pre-established criteria
Maintain responsibility for assigned accounts unless and until a Business Development Manager (BDM) is assigned or a formal account transition occurs
Proactively prospect and qualify new leads through outbound calls, emails, and social outreach efforts
Conduct virtual meetings and product demonstrations to educate prospective accounts on the Face Reality product line and partnership opportunities
Sell and coordinate training opportunities for new accounts
Support new accounts through the first-order process, onboarding and early-stage growth
Build and maintain strong relationships with medical professionals, medspas, and key decision-makers
Partner with accounts to drive engagement and reorder activity through consistent follow-up and execution of approved sales initiatives
Demonstrate the ability to both sell into accounts and coach clients on strategies to effectively sell through to their own customers
Meet or exceed sales targets, outreach metrics, and pipeline growth goals
Maintain accurate and timely records of all sales activities, customer interactions, pipeline updates, and account notes within Zoho CRM
Log comprehensive CRM notes in Zoho CRM to ensure visibility into account activity, opportunities, customer needs, and next steps
Trigger and coordinate account handoff processes when accounts meet defined transition criteria or geographic coverage changes
Partner closely with BDMs to support smooth account transitions and continuity of customer experience
Adhere to established service level agreements (SLAs) related to account handoffs and communication workflows
Support collaborative growth strategies between AAM and BDM teams in markets with active BDM coverage
Collaborate cross-functionally with Customer Service, Education and Marketing teams to ensure a seamless onboarding and customer experience
Work collaboratively with BDMs and internal teams to support sales initiatives, account engagement efforts and transition processes as directed
Stay informed on industry trends, competitor activity, customer feedback, and emerging opportunities to help inform sales strategy
Track and report on KPIs related to lead generation, outreach activity, conversion rates, pipeline growth, account retention, and overall sales performance
Analyze account engagement and sales activity to identify opportunities for growth and improved customer support