Associate Account Manager - North Eastern US - Arbutus Medical

BLANKSLATE Partners • Newark, NJ

3d

About The Position

Arbutus Medical is hiring an Associate Account Manager to support and grow customer accounts across the North Eastern United States. Based from one of the listed locations—Newark, New York City, Philadelphia, Boston, or Bridgeport—the role focuses on customer health, successful launches for new accounts, product adoption, clinical education, account expansion, and referrals. The Associate Account Manager works under the direction of the Regional Sales Manager and supports surgeons, clinical teams, and other customers in the field.

The role leads on-site hospital implementations and training, supports cases and account operations, and monitors utilization, account health, and stock-outs. It also supports sales coordination and CRM management, develops clinical engagement, and plans and attends regional trade shows and conferences. The position gathers customer feedback and shares observations with the wider team and New Product Development. Travel is expected for more than 70% of the work year, and the posting identifies flexible working hours and work-from-home arrangements.

Requirements

• Valid driver's licence and passport.
• Ability to travel more than 70% of the work year; ideally located within 30 minutes of an international airport.
• Comfort working in person in medical and surgical environments.
• Proficiency with word-processing and presentation software.
• Accountability and reliable, proactive follow-up.
• Ability to thrive in a fast-paced, changing environment with frequent travel.
• Ability to stay calm under pressure, adapt to last-minute changes, and maintain professionalism and performance while traveling.
• Clear, confident communication with diverse audiences; active and empathetic listening; and ability to build trust and tailor messages to influence and engage others.
• Results orientation, motivation by personal and team success, ownership, ambitious goal-setting, and willingness to go the extra mile to advance opportunities and the business.
• Collaboration, continuous learning, openness to feedback, willingness to acknowledge mistakes and seek input, and recognition of team contributions.

Responsibilities

• Serve as the educational expert for Arbutus Medical's target procedures.
• Lead on-site product implementations under the direction of the Regional Sales Manager, helping users succeed with the products from day one.
• Support new account launches end-to-end, including clinician and sales-representative training, contact-list development, stocking, case support, purchase orders, approved-vendor setup, and supply issue resolution.
• Drive ongoing product utilization at customer accounts.
• Gather customer and sales-representative feedback to improve training materials and implementation processes.
• Lead the annual residency turnover playbook in June and July, organizing sessions across current customers and executing cadaver training.
• Support the Regional Sales Manager with sales materials, presentations, and deals as directed.
• Maintain CRM accuracy by tracking leads, opportunities, sales activity, and pipeline reporting.
• Coordinate meetings, demonstrations, customer follow-ups, scheduling, quotes, and orders.
• Support regional account expansion and retention initiatives as directed by the Regional Sales Manager.
• Build clinical engagement through nurse refresher training and in-person resident check-ins; collect product feedback and identify improvement opportunities.
• Build relationships within existing accounts and identify additional customer problems Arbutus Medical may be able to solve.
• Grow the Blue Wave recycling program in the region.
• Monitor account health across regional products and accounts, flag risks, and recommend strategies to the Regional Sales Manager.
• Monitor stock-outs, categorize their root causes, communicate about them, and support resolution.
• Plan, organize, and attend regional industry trade shows and conferences.
• Manage event logistics, including booth setup, shipping, and materials.
• Generate leads at events, route leads to the Regional Sales Manager, and follow up personally where appropriate.
• Capture attendee feedback and share it with the New Product Development team.
• Gather and document real-time customer feedback in the field and share observations with the entire team.
• Represent Arbutus Medical at events, support product adoption, and help expand the company's presence within healthcare systems and hospitals.

Benefits

• Competitive base salary budgeted at $55,000–$70,000, plus uncapped commissions with an additional $16,000+ on target.
• Flexible working hours.
• Work-from-home arrangements.
• Extended health benefits.
• 401(k).
• Professional development funding.
• Opportunity to join a growing venture at the ground floor.
• Purpose-driven workplace with teammates focused on improving patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed