Associate Account Manager - North Eastern US - Arbutus Medical

BLANKSLATE Partners • Newark, NJ

5h • $55,000 - $70,000 • Hybrid

About The Position

Arbutus Medical is hiring an Associate Account Manager to support hospital and healthcare-system accounts in the North Eastern US. The role focuses on customer account health and successful launches of new accounts, product adoption, clinical education and training, account expansion, and representing the company at trade shows. The position involves extensive field work and travel, with home-base locations listed as Newark, New York City, Philadelphia, Boston, or Bridgeport.

Working under the direction of the Regional Sales Manager, the Associate Account Manager leads on-site product implementations, supports new account launches, drives ongoing product utilization, and helps expand account penetration and referrals. The role also coordinates sales activities and customer follow-ups, monitors account health and stock-outs, manages regional events, and gathers and shares customer feedback to inform product development. The job is intended for someone interested in building a long-term career in medical device sales and commercial leadership.

Requirements

• Valid driver’s licence and passport.
• Ability to travel more than 70% of the work year; ideally located within 30 minutes of an international airport.
• Comfort working in person in medical and surgical environments.
• Proficiency with word-processing and presentation software.

Nice To Haves

• Home base in or near Newark, New York City, Philadelphia, Boston, or Bridgeport.
• Ability to build a long-term career in medical device sales and commercial leadership.
• Accountability and proactive follow-through.
• Adaptability and composure in a fast-paced, changing environment with frequent travel and last-minute changes.
• Clear, confident communication with diverse audiences, including active and empathetic listening, trust-building, and adapting messages to engage and influence others.
• Results orientation, ownership, ambitious goal-setting, and motivation to advance opportunities and business goals.
• Collaboration, continuous learning, openness to feedback, willingness to acknowledge mistakes and seek input, and recognition of team contributions.

Responsibilities

• Serve as an educational expert for Arbutus Medical’s target procedures.
• Lead on-site product implementations within the region under the direction of the Regional Sales Manager.
• Support new account launches end-to-end, including clinician and sales-representative training, contact-list development, stocking shelves, case support, securing purchase orders, approved-vendor setup, and resolving supply issues.
• Drive ongoing product utilization at accounts after implementation.
• Gather customer and sales-representative feedback to improve training materials and implementation processes.
• Lead the annual June/July residency turnover playbook, organize sessions across current customers, and execute cadaver training.
• Prepare sales materials, support presentations, and lead deals as directed by the Regional Sales Manager.
• Maintain CRM accuracy by tracking leads, opportunities, and sales activity, and support pipeline reporting.
• Coordinate meetings, demonstrations, and customer follow-ups.
• Support key accounts with scheduling, quoting, and order coordination.
• Support regional account expansion and retention initiatives as directed by the Regional Sales Manager.
• Build clinical engagement through nurse refresher training and in-person resident check-ins; gather product feedback and identify improvement opportunities.
• Build relationships within existing accounts, identify additional problems Arbutus can solve, and help surface opportunities for additional products and referrals.
• Grow the Blue Wave recycling program within the region.
• Monitor account health across regional products and accounts, flag risks, and recommend strategy to the Regional Sales Manager.
• Monitor stock-outs, communicate about them, categorize root causes, and support resolution.
• Plan, organize, and attend regional industry trade shows and conferences.
• Manage event logistics, including booth setup, shipping, and materials.
• Generate leads at events, route leads to the Regional Sales Manager, and follow up personally where appropriate.
• Capture product feedback from event attendees and share it with the New Product Development team.
• Gather real-time customer feedback in the field, document customer interactions, and share observations with the team to inform product innovation.

Benefits

• Competitive base salary budgeted at $55,000–$70,000, with uncapped commissions and on-target commissions of $16,000 or more.
• Flexible working hours and work-from-home arrangements.
• Extended health benefits.
• 401K.
• Professional development funding.
• Opportunity to join a growing venture at an early stage.
• Purpose-driven workplace with passionate teammates focused on helping patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed