Associate Account Manager

Alera Group • Knoxville, TN

10d • Hybrid

About The Position

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Associate Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Requirements

• Life and Health insurance license
• 1–3 years of employee benefits, account management, client service, or related experience
• Strong communication, organizational, and relationship-building skills
• Proficiency with Microsoft Office and the ability to manage multiple priorities in a fast-paced environment
• Active State Life & Health License
• Ability to obtain required licensure within 6 months of hire
• Ongoing continuing education to maintain active status

Nice To Haves

• Experience with employee benefits renewals, open enrollment, and carrier relations
• Knowledge of COBRA, HIPAA, ERISA, and related compliance requirements
• Experience with agency management systems or benefits administration platforms

Responsibilities

• Serve as a trusted day-to-day resource for clients, providing responsive support and guidance
• Coordinate renewals, open enrollments, and ongoing service activities while partnering with carriers, vendors, and internal teams
• Create client-facing communications, presentations, and benefit education materials that support a positive client experience
• Maintain accurate client records and documentation while managing service workflows and deliverables
• Support compliance activities and stay current on employee benefits regulations and industry requirements
• Ensure high-quality execution across all aspects of account management and client service
• Partner with Account Executives, Sales, and Marketing teams to support renewal strategies and long-term client success
• Assist with benefit analysis, carrier marketing, and strategic recommendations that align with client goals
• Contribute to client retention through proactive service, relationship building, and problem resolution

Benefits

• medical, dental, vision, life and disability coverage
• 401(k)
• generous PTO
• performance-based bonus
• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed