Associate Account Manager

Staples • Framingham, MA

20h

About The Position

Staples is business to business. You’re what binds us together. When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. By pairing innovative technology with dynamic associates, we create smarter, more efficient ways to deliver for customers. As an Associate Account Manager, you will help support day-to-day management of third-party logistics customer accounts, keeping service commitments visible, issues moving toward resolution, and internal partners aligned around a consistent customer experience.

Requirements

• 2+ years of experience in logistics, transportation, customer service, account support, or related operations.
• 2+ years of experience using Microsoft Office Suite, including Excel, to organize information, track details, and prepare updates.
• Strong communication skills with cross-functional partners, customers, vendors, or carriers to support timely follow-up and issue resolution.
• Ability to prioritize competing tasks, solve routine issues, and follow through to completion.

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field, or equivalent experience.
• Experience supporting vendor relationships or customer-facing account management.
• Knowledge of transportation, delivery, or third-party logistics processes.
• Familiarity with service-level metrics, customer reporting, account reviews, or process improvement.

Responsibilities

• Support daily management of assigned 3rd party customer accounts, helping maintain strong relationships and dependable execution.
• Track service levels, key performance metrics, and customer requirements to keep commitments clear and actionable.
• Coordinate with internal teams to help resolve service, delivery, and process issues with timely follow-up through closure.
• Prepare recurring reports, account updates, and performance summaries that help leaders and customers understand progress.
• Maintain account documentation, standard operating procedures, and customer-specific requirements to support consistent execution.
• Support account reviews and help identify opportunities to improve service, strengthen retention, and support account growth.
• Build productive working relationships with customers, carriers, and internal partners across the business.

Benefits

• Flexible PTO (22 days)
• Holiday Schedule (7 observed paid holidays)
• Inclusive culture with associate-led Business Resource Groups
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree